Shipping Policy

Last Updated: August 2026

Thank you for shopping with Havenora. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday).
• Orders are not processed on weekends or public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

• Spain: 5–10 business days
• European Union: 5–12 business days
• United Kingdom: 7–14 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer Free Shipping during promotional periods.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number (where available).

Please allow 24–72 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.

These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us and we will work with the shipping carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review your claim and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: ilovetren890@gmail.com